There are three great pieces of empirical evidence that amplify this reality about 21st century leadership. First, Daniel Goleman has shown for 15 years now that emotional intelligence (EQ) represents two-thirds of the success of business leaders as compared to only one-third coming from either IQ or the leader's transferable experience. And, yet, in 2010, less than 10% of the training and development dollars spent by America's corporations went toward emotional intelligence or literacy training (often called 'soft skills'). We know it's important and, yet, we seem to be reluctant in investing in the skills to help our executives become Chief Emotions Officers."
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